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General
Questions:
How
do I know that HDS can help me with my particular needs?
How is HDS helping their clients with HIPAA?
What are the system requirements to use HDS MedLedger
software?
What types of practices can use MedLedger™?
Can HDS convert the data from my current system?
What if I have a hardware failure?
Can I use HDS computers to go on the Internet when
not using MedLedger™?
MedLedger™
Software Questions:
How much does MedLedger™ cost?
What about training?
How do I receive support?
How long does it take to get up and running?
Do I have to use MedLedger™ over the Internet?
What type of scheduling capabilities does MedLedger™
have?
How does MedLedger™ handle Chart Notes?
What type of reporting capabilities does MedLedger™
have?
Must I be at my office to use MedLedger™?
How do I know my information is secure?
Is my patient data stored separately from other
practices?
Other than my staff, who has access to my data?
How often is my data backed up?
General
Questions:
How
do I know that HDS can help me with my particular needs?
We know that the challenges facing medical offices today are great.
Health Data Services has been helping physicians with practice management
since 1988. Our staff is knowledgeable and experienced in two constantly-evolving
industries: information technology and healthcare. Year after year,
we consistently earn high marks from our clients for our services.
Hear
what our clients say!
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How
is HDS helping their clients with HIPAA?
Please see our
HDS and HIPAA page for in-depth information.
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What
are the system requirements to use HDS MedLedger™ software?
Minimum Requirements: - A
Windows™ compatible 266 MHZ Pentium PC, 64 MB memory, 15 inch
VGA monitor. 500 MB of disk space. Windows™ 98, ME, NT, 2000
or XP operating system. Dialup Internet connection with 28.8 modem.
Recommended Requirements: -
A Windows™ compatible 800 MHZ Pentium PC, 128
MB memory, 17 inch VGA monitor. 2 GB of disk space. Windows™
2000 or XP operating system. Broadband Internet connection.
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What
types of practices can use MedLedger™?
General
practitioners to sub-specialists. MedLedger™ provides HIPAA
data sets for Professional and Institutional transactions.
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Can
HDS convert the data from my current system?
Every data conversion operation presents it's own unique challenges;
volume of data, time allowed for conversion, etc. Because this is
the nature of data conversions, each one is considered on an individual
basis. HDS can do data conversion from your present system, though
usually, we discourage it. We take data integrity seriously. The
longer you've used a system, the greater the chance that records
have become outdated, corrupt or otherwise invalid. We prefer that
every MedLedger™ installation begins with clean data input
— reducing the possibility of errors in every phase of operation,
and reducing the possibility that your claims will reject.
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What
if I have a hardware failure?
If you lease hardware from HDS, often the HDS support staff can
get you up and running in minutes over the telephone. If necessary,
an HDS support specialist will come to your office to repair your
computer, usually the same day. HDS is not responsible for hardware
maintenance or repair on any equipment not leased from us. However,
we do perform service calls for which you will be billed the normal
service rate.
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Can
I use HDS computers to go on the Internet when not using MedLedger™?
Yes, but be aware that HDS is not contractually responsible for
any damage you may incur due to unauthorized downloads or other
extracurricular internet activity. While your practice and patient
data is well protected by our strong security standards (under our
ASP configuration only), the computer itself is not immune to viruses
that may be spread through email attachments, downloaded files,
etc.
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MedLedger
Software Questions:
How
much does MedLedger™ cost?
Pricing is determined by the number of providers, the number of
transactions, and whether you choose to lease your hardware from
HDS.
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What
about training?
Initial MedLedger training is included with your package. A
MedLedger trainer will train your staff at your office.
If additional
training is required after initial training is complete (new employees
at a later date, for example), a MedLedger™ trainer will come
to your office at your convenience and we will bill for the additional
training at our current hourly rate.
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How
do I receive support?
MedLedger's comprehensive multi-level
Help system was designed to help users help themselves. MedLedger™
Help is available at your fingertips, complete with informative
tutorials covering all MedLedger™ procedures. — MedLedger
Support Specialists are available via phone for insurance and statement
issues.
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How
long does it take to get up and running?
Most clients are up and running within two weeks of installation
and training.
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Do
I have to use MedLedger™ over the Internet?
No, but our ASP (Application Service Provider) model
is the most cost-effective and efficient model for small practices.
We've had great success with our ASP model. Other options include
a Client Server Configuration which allows you to store your data
on an in-office server and may accommodate multiple work stations;
and the Stand-Alone Configuration for a single workstation only;
your data is stored on on that computer. For more information, see
Choosing Your MedLedger™ System.
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What
type of scheduling capabilities does MedLedger™ have?
MedLedger's Scheduling module is full-featured, flexible
and integrated into your practice's database. Features include:
appointment, provider and facility scheduling, patient and non-patient
appointments, customizable time types (such as surgery, new patients,
etc.), find appointment availability, task list, schedule conflict-checking
such as overbooking providers, etc., and many customizable preferences.
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How
does MedLedger™ handle chart notes?
MedLedger's Chart Notes module features rich text formatting so
that you may select preferred fonts, colors, paragraph formatting,
etc. Chart Notes also has many file import and export capabilities
that accomodate many popular file types such as graphic and spreadsheet
files. Interfaces with several other programs including Microsoft
Office Suite and popular voice recognition programs such as Dragon
NaturallySpeaking® and ViaVoice®.
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What
type of reporting capabilities does MedLedger™ have?
The MedLedger™ report library was created based
on years of experience in practice management and customer feedback.
Select from Accounting, Management and Scheduling report categories,
then simply select the report you want, define the report parameters
(which include custom grouping and sorting tools) and click Save.
The report request is immediately sent to the MedLedger Report Server.
Many reports are generated in seconds. For those that take longer,
the user is free to continue using MedLedger in any way; you do
not have to wait for the report request to be processed. You are
also free to close MedLedger. When you return later, your requested
report will be waiting for you.
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Must
I be at my office to use MedLedger™?
No. Our ASP model allows secure access to your data from
any PC that can connect to the Internet.
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How
do I know my information is secure?
MedLedger™
guards your database with multiple firewalls, VeriSign user authentication,
network monitoring and intrusion detection. We take your security
and confidentiality very seriously. For more information, see Secure
Internet Technology.
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Is
my patient data stored separately from other practices?
Absolutely.
Your practice has its own database, separate and secure from all
others.
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Other
than my staff, who has access to my data?
No one. Your practice administrator may even set individual
user permissions for every area of MedLedger, allowing each user
to perform only the MedLedger operations that they are authorized
to do.
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How
often is my data backed up?
Under
our ASP model, daily (Mon-Fri). Your data is backed up in our secure,
state-of-the-art server facility. Your records are protected from
disasters such as fire, flood or theft. Under an in-office server
or stand-alone configuration, you are responsible for your own data
backups.
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